The minimal requirements for our rental points in Spain, Italy, France and Portugal are identified in a table below. The mentioned categories match with the official European driving license categories.

*Note: If your driver license is not from a country of the European Economic Union or from a country without convenience agreement with Spain (or other countries where Cooltra is present in), you need to have an international driving permit (IDP). Likewise, the valid documents are regulated by the law stated by the country where you are driving, not the document’s origin country.

Yes. You need to pay a security deposit for the scooter or motorbike. The deposit must be paid by credit or debit card. However, it will not be charged to your card unless there is any event that would require it.

The security deposit is 150€ for a scooter of Standard category, 300€ – for a category Plus, 750€ – for a Premium category,  1500€ – for a Super Premium category scooters. The security deposit must be paid by credit card and it will be reimbursed at the end of your rental contract. In France the security deposit is 300€ for a Standard models, 500€ for Plus category models, 1000€ for Premium category models, 1500€ for Super Premium category models and 1800€ for Adventure category models.

In destinations where electric bikes are available, the deposit will be 100€.

Extras and batteries/chargers (in the case of electric motorcycles) are NOT included in the insurance.

The insurance which is already included in the rental price covers third party damages. Additionally, it also includes road assistance inside specific radius outside the shop. The damages on the scooter or theft are covered with a excess from 600€ to 4000€, depending on scooter type. All the accessories (helmets, top case, GPS, gloves, lock etc.) are not covered by the insurance and are paid apart in case of loss or damage.

Yes. You can purchase an extra insurance with different access reduction limits in a case of damages or theft of the scooter.

Apart from excess reduction additional insurance has other benefits, such as coverage of wheel puncture, vehicle replacement in case of incident and others*. Please, check the details in Extras description at step 2 of your online Booking.

*Extras and batteries/chargers (in the case of electric motorcycles) are NOT included in the insurance.

Remember that the staff will only wait for your arrival about 20 minutes from the time selected in the reservation.

• Yes, you can modify your booking with more than 48 hours before the booking date and time by sending your request to info@cooltra.com.
• Modifications within 48 hours before the booking starts are not allowed.

Our cancellation policy is the following:

• To cancel a reservation the renter must send an email to info@cooltra.com with more than 48 hours prior to the pick-up date.
• If the renter cancels his reservation more than 48 hours prior to the pick-up date, a refund of the paid amount will be made (100%)
• If the renter cancels the reservation less than 48 hours prior to the pick-up date, no refund will be made.

The renter has to inform the rental shop about any contract extensions in advance. Due to the contract conditions, Cooltra will charge 50€ fee and cost of extra time in case of late return without being informed. Moreover, it is illegal to drive with an expired rental contract. In case the renter would like to extend the contract it is necessary to inform the shop and to have an updated contract, which can be picked up from the shop or sent by email.

Yes, you must refill the tank to the same level as it was at the pick-up. Any difference in the gasoline level will be charged according to the terms and conditions. No refund will be made in case of returning the scooter with extra gasoline.

To provide our services in as many locations as possible we have 3 types of rental points:

• Cooltra shop: official shop which you can easily recognize by the Cooltra official logo, friendly team in blue t-shirts and where we provide the widest variety of scooter models, extras and services for your comfort.
• Delivery point: a specific meeting point, where we do not have a shop but where our Cooltrastaff deliver and/or pick up your scooter at the exact date and time indicated in your reservation.
• Partner shop: a shop of another company where we make sure to provide you same best scooters and best services possible in other destinations where we did not open an official Cooltra shop yet.

Cooltra has 24/7 Customer Support team which you can contact by:

• Sending email at info@cooltra.com
• Chat on our web (in the right bottom corner)