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time to ride
In order to be present in as many locations as possible and offer the best service, Cooltra has different delivery sites.
At all Cooltra rental points we offer the same excellent service, as well as a wide and varied fleet of new scooters, extras and services for the convenience of the client.
Our scooter rental service includes a helmet for the driver, full risk insurance with excess and unlimited KM.
You need to come with your passport or identity card, a credit/debit card to pay a security deposit and your driving license. To rent a scooter with Cooltra you must be in possession of a valid driving license and valid under the laws of the related country.
The minimal requirements for our rental points in Spain, Italy, France and Portugal are identified in a table below. The mentioned categories match with the official European driving license categories.
| Moto Standard (50cc) | Moto Standard y Plus (125cc) | Moto Plus (125cc de 3-ruedas) | Moto Premium (400cc) | Moto SuperPremium (+400cc) | |
| Spain | Min. 18 years, B/AM driving license, B (more than 1 year of experience) | Min. 18 years, A1/A or Min 21 years and 3 years of experience with B | Min. 18 years, A1/A or 3+ years of experience with B | Min. 18 years and A or A2 category driving license | Min. 21 years and A category driving license |
| Italy | Min. 18 years, B/AM driving license | Min. 18 years, A1 (max 11KW), A2 (max 35KW), A or B (max 11KW) driving license | Min. 18 years, A1/A or 3+ years of experience with B | Min. 21 years and A or A2 category driving license | Min. 21 years and A category driving license |
| France | Min. 18 years, B/AM driving license | Min 20 years and A category | Min 20 years and A category | Min 20 years and A category | Min. 21 years and A category |
| Portugal | Min. 18 years, B/AM driving license | A1/A driving license or 25+ years old + B | A1/A driving license or 25+ years old + B | A or A2 category driving license | Min. 21 years and A category
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*Note: If your driver license is not from a country of the European Economic Union or from a country without convenience agreement with Spain (or other countries where Cooltra is present in), you need to have an international driving permit (IDP). Likewise, the valid documents are regulated by the law stated by the country where you are driving, not the document’s origin country.
Yes. You need to pay a security deposit for the scooter or motorbike. The deposit must be paid by credit or debit card. However, it will not be charged to your card unless there is any event that would require it.
The security deposit is 200€ for a scooter of Standard category, 350€ – for a category Plus, 750€ – for a Premium category, 1500€ – for a Super Premium category scooters. The security deposit must be paid by credit card and it will be reimbursed at the end of your rental contract. In France the security deposit is 300€ for a Standard models, 500€ for Plus category models, 1000€ for Premium category models, 1500€ for Super Premium category models and 1800€ for Adventure category models.
In destinations where electric bikes are available, the deposit will be 100€.
Don’t want to pay the deposit? hire our EXCELLENCE extra coverage, among many benefits, the deposit will be €0.
Yes. You can ride all our scooters with a passenger. The passenger must wear a helmet, which has an additional cost.
No. It is absolutely prohibited to drive a scooter without a helmet on. Both, the driver and the passenger must wear a helmet even if it is a 50cc scooter.
You are covered by comprehensive insurance with excess. For any damage that may be caused to the motorcycle, or its theft, you have to pay the amount stated in the franchise contract. If you have contracted the extra coverage, you are covered in case of damage, but not in case of theft.
Extras and batteries/chargers (in case of electric vehicles) are NOT included in the coverage.
Basic insurance is included in the rental price and offers coverage only for damage to third parties. This insurance applies to all contracted models.
Basic insurance conditions:
1. Deposit: At the beginning of the contract, the client must pay a deposit that will be refunded at the end of the contract, unless damage is detected in the vehicle. The bonds are the following:
2. Excess for damage or theft of the vehicle: In case of damage or theft, an excess will be applied depending on the model.
3. Roadside assistance: It is included in the basic insurance. If the cause of the breakdown or incident is due to the customer’s negligence, road assistance could have an additional cost.
4. Accessories and extras: Accessories such as helmets, trunks, GPS, gloves, locks or phone holders are not covered by basic insurance. In case of loss or damage, the client must pay the corresponding cost, according to the prices specified in the terms and conditions of the signed contract.
Yes! You can add extra coverage to protect yourself against damage to the vehicle, depending on the model contracted. We have two coverage options:
Excellence Coverage
Available for Standard and Plus models, this coverage includes:
*Note: This coverage does not include theft of the vehicle, additional accessories or batteries/chargers (for electric vehicles). In case of theft, the basic excess will be applied (see question 9).
Supreme Coverage
Available exclusively for the Premium model, this coverage offers:
*Note: This coverage does not include theft of the vehicle, additional accessories or batteries/chargers (for electric vehicles). In case of theft, the basic excess will be applied (see question 9).
Yes. But you should consider the limits: the renter is not allowed to drive outside the city or on a highway with a 50cc scooter. With 125cc+ scooter the renter is allowed to drive outside the city. But remember that the road assistance service only covers the area of 100km radius outside the rental shop.
Yes, we do. In majority of destinations you can add extra Delivery / Pick up service and we will bring your scooter to the location which fits you the best.
Remember that the staff will only wait for your arrival about 20 minutes from the time selected in the reservation.
Our modification policy is as follows:
Our cancellation policy is the following:
The renter has to inform the rental shop about any contract extensions in advance. Due to the contract conditions, Cooltra will charge 50€ fee and cost of extra time in case of late return without being informed. Moreover, it is illegal to drive with an expired rental contract. In case the renter would like to extend the contract it is necessary to inform the shop and to have an updated contract, which can be picked up from the shop or sent by email.
Unfortunately, no. Once started the rental the amount paid will not be refunded. We do not make money refunds if the renter returns the scooter (or/and extras) before the date and time mentioned in the contract.
Yes, you must refill the tank to the same level as it was at the pick-up. Any difference in the gasoline level will be charged according to the terms and conditions. No refund will be made in case of returning the scooter with extra gasoline.
Yes. Cooltra offers the possibility of renting a scooter per months. This service is available in all the cities of Spain, Italy, France and Portugal in which we have an official Cooltra shop. The minimum rental period is one month, and the maximum is 60 months. Find more information about monthly scooter rental here.
Here you will find all the tips you need to know before using our vehicles, check in your contract the model you have chosen!
Still have questions?
At Cooltra we have a 24-hour Customer Service that you can contact by:
In addition, there is a telephone service offered directly by our branches (during business hours): here
