About Cooltra

What type of scooter does Cooltra offer?

Cooltra has thousands of Govecs and Askoll electric scooters. They are equivalent to 50cc vehicles and can reach a maximum speed of 48km/h. 

How do I unregister?

If you want to unregister from our service, please contact our Customer Service by sending an email to hello@cooltra.com.

How long does it take to activate my account?

Once your registration is complete, our team will check if everything is in order and activate your account within a maximum period of 48 hours.

How do I register for Cooltra?

To sign up you just have to download the app from Google Play or the App Store. We will ask you for photos of your ID card (or equivalent) and driving license (if you are in Barcelona and only want to ride our bikes, no driving license is necessary and you can skip this registration step). 

Who can use Cooltra?

Anyone over 18 can register on Cooltra, and if you want to ride our scooters, you must have a valid driving license. 

How does Cooltra work?

Once you have registered, using Cooltra is as easy as opening the app, choosing a scooter (or bike if you are in Barcelona), reserving it, and riding with it. You don’t have to worry about battery charging, insurance or maintenance. Always park according to city regulations and finish your ride from your phone.

Is there Cooltra in my city?

We currently operate in Barcelona, Madrid, Valencia, Sevilla, Rome, Milan, Torino, Paris and Lisbon. Our scooter rental service is available in all these cities, and in Barcelona and Torino you can also rent our bikes.

What is scooter and bike sharing?

It’s the best way to move around the city – outdoors, away from the crowds, and without traffic jams. It consists of using a scooter or bicycle for a short period of time, with everything included (insurance, maintenance, battery charging).

What is Cooltra?

Cooltra is Europe’s leading service for renting electric scooters and bikes by minutes from a mobile app. With Cooltra you can enjoy all the advantages of riding your own electric vehicle – but without worrying about anything else.

Why do I see a vehicle on the street, but it is not available in the app?

This can be due to three reasons:

1) It has already been booked: Another user has booked the vehicle before you and will now collect it within the 15minutes margin we provide.

2) It’s low on battery: We want you to reach your destination without any setbacks, so we don’t show vehicles that are low on battery. Our team works 24/7 to make sure our vehicles are always charged. 

3) It is under maintenance: Our mechanics are on their way to inspect it.