{"id":36396,"date":"2021-05-25T14:49:52","date_gmt":"2021-05-25T13:49:52","guid":{"rendered":"https:\/\/cooltra.com\/?page_id=36396"},"modified":"2026-03-09T14:00:04","modified_gmt":"2026-03-09T13:00:04","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/cooltra.com\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"

PRIVACY POLICY 2024 <\/strong><\/p>\n

\u00a0<\/strong>\u00a0<\/strong><\/p>\n

Identity<\/em>:\u00a0 <\/strong><\/p>\n

The vehicle rental service by minutes via the App (\u201cmotosharing\u201d) is provided by the company COOLTRA MOTOSHARING, S.L.U. with registered address in Edificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona, and with Company Tax Code B-65874877. Locally, the motosharing service is provided and the rentals are formalized with the Cooltra subsidiaries listed below and in the General Terms and Conditions of use of the motosharing service.<\/p>\n

 <\/p>\n

The vehicle rental service by days\/months via the Website (\u201crental\u201d) is provided by the company COOLTRA MOTOS, S.L.U. with registered address in Edificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona, and with Company Tax Code B-64146632. Locally, the renting service is provided, and the rentals are formalized with the Cooltra subsidiaries listed below and in the General Terms and Conditions of Vehicle Rental.<\/p>\n

 <\/p>\n

Hereinafter, both companies jointly referred to as “Cooltra” and both services jointly referred to as the “Service”.<\/p>\n

 <\/p>\n

Postal address: Edificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona<\/p>\n

Email<\/strong>: rgpd@cooltra.com<\/u> ; gdpr@felyx.com<\/u><\/p>\n

Data Protection Officer:<\/strong>\u00a0 AURIS ADVOCATS<\/p>\n

DPO Contact: Xavier Saula Adell. Calle Pau Claris 154, 2, 08009 Barcelona.<\/p>\n

Website: www.aurisadvocats.com.<\/a> Email: xavi@aurisadvocats.com<\/p>\n

\u00a0<\/strong><\/p>\n

COOLTRA MOTOSHARING SLU,<\/strong> as the App data controller and COOLTRA MOTOS SLU<\/strong> as the Website data controller, as pursuant to the provisions established in Regulation (EU) 2016\/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and other applicable data protection regulations, hereby informs you that it has implemented the necessary technical and organisational security measures in order to guarantee and protect the confidentiality, integrity and availability of the data entered.<\/p>\n

 <\/p>\n

COMPANIES ASSOCIATED WITH THE COOLTRA MOTOS GROUP <\/strong><\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
<\/td>\nName <\/strong><\/td>\nTax number <\/strong><\/td>\nVAT number <\/strong><\/td>\nCompany Address <\/strong><\/td>\nFiscal Address <\/strong><\/td>\n<\/tr>\n
SPAIN <\/strong><\/td>\nCOOLTRA MATRIZ SL<\/td>\nB67123356<\/td>\n\u00a0ESB67123356<\/td>\nEdificio Norrsken Barcelona, Passeig del Mare Nostrum, 15 08039 Barcelona, Espa\u00f1a<\/td>\nEdificio Norrsken Barcelona, Passeig del Mare Nostrum, 15 08039 Barcelona, Espa\u00f1a<\/td>\n<\/tr>\n
Cooltra Inversion Motos SL<\/td>\nB67131797<\/td>\nESB67131797<\/td>\nEdificio Norrsken Barcelona, Passeig del Mare Nostrum, 15 08039 Barcelona, Espa\u00f1a<\/td>\nEdificio Norrsken Barcelona, Passeig del Mare Nostrum, 15 08039 Barcelona, Espa\u00f1a<\/td>\n<\/tr>\n
Cooltra City Services SLU<\/td>\nB67202036<\/td>\nESB67202036<\/td>\nEdificio Norrsken Barcelona, Passeig del Mare Nostrum, 15 08039 Barcelona, Espa\u00f1a<\/td>\nEdificio Norrsken Barcelona, Passeig del Mare Nostrum, 15 08039 Barcelona, Espa\u00f1a<\/td>\n<\/tr>\n
Cooltra Mantenimiento y Talleres, SLU<\/td>\nB65874828<\/td>\nESB65874828<\/td>\nEdificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona<\/td>\nEdificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona<\/td>\n<\/tr>\n
Cooltra Motos Headquarter SL<\/td>\nB67202028<\/td>\nESB67202028<\/td>\nEdificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona<\/td>\nEdificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona<\/td>\n<\/tr>\n
Cooltra Motos SLU<\/td>\nB64146632<\/td>\nESB64146632<\/td>\nEdificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona<\/td>\nEdificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona<\/td>\n<\/tr>\n
Cooltra Motosharing SLU<\/td>\nB65874877<\/td>\nESB65874877<\/td>\nEdificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona<\/td>\nEdificio Ocean, Passeig Joan de Borb\u00f3 99-101, 4\u00aa Planta, 08039 de Barcelona<\/td>\n<\/tr>\n
Cooltra Motos Canarias SLU<\/td>\nB65874919<\/td>\nESB65874919<\/td>\nAvda. Antonio Dom\u00ednguez Alfonso, Residencial El
\nCamis\u00f3n, Local n\u00ba 8, BL. V, Playa de las Americas, Arona, 38,650 S\/C de Tenerife<\/td>\n		Avda. Antonio Dom\u00ednguez Alfonso, Residencial El
\nCamis\u00f3n, Local n\u00ba 8, BL. V, Playa de las Americas, Arona, 38,650 S\/C de Tenerife<\/td>\n<\/tr>\n
EOS SMART CONNECTIVITY, S.L.<\/td>\nB01985332<\/td>\nESB01985332<\/td>\nEdificio Norrsken Barcelona, Passeig del Mare Nostrum, 15 08039 Barcelona, Espa\u00f1a<\/td>\nEdificio Norrsken Barcelona, Passeig del Mare Nostrum, 15 08039 Barcelona, Espa\u00f1a<\/td>\n<\/tr>\n
FRANCE <\/strong><\/td>\nCooltra Motos France SARL<\/td>\n811 185 339 00066<\/td>\nFR47811185339<\/td>\nParc des Docks, Lot 561-B Rue Ardoin 93 400
\nSaint-Ouen -SUR-SEINE<\/td>\n		Parc des Docks, Lot 561-B Rue Ardoin 93 400
\nSaint-Ouen<\/td>\n<\/tr>\n
Cooltra Scooter Sharing France SARL<\/td>\n897 881 413 00024<\/td>\nFR35897881 413<\/td>\nParc des Docks, Lot 561-B Rue Ardoin 93 400
\nSaint-Ouen<\/td>\n		Parc des Docks, Lot 561-B Rue Ardoin 93 400
\nSaint-Ouen<\/td>\n<\/tr>\n
ITALY <\/strong><\/td>\nCooltra Motos Italia SRL<\/td>\n1273125100 0<\/td>\nIT12731251000<\/td>\nVia Monti Tiburtini 509 – 00157 Roma<\/td>\nVia Monti Tiburtini 509 – 00157 Roma<\/td>\n<\/tr>\n
Ecooltra Scootershari ng Italia SRL<\/td>\n02224560561<\/td>\nIT02224560561<\/td>\nVia Monti Tiburtini 509 – 00157 Roma<\/td>\nVia Monti Tiburtini 509 – 00157 Roma<\/td>\n<\/tr>\n
PORTUGAL <\/strong><\/td>\nCOOLTRAMO TOS, UNIPESSOAL LDA<\/td>\nNIPC 513891030<\/td>\nPT513891030<\/td>\nRua da Guin\u00e9 N25 CV 2685336 Prior Velho- Loures,
\nPortugal<\/td>\n		Rua da Guin\u00e9 N25 CV 2685336 Prior Velho- Loures,
\nPortugal<\/td>\n<\/tr>\n
Ecooltra Scootershari ng Portugal, Unipessoal LDA<\/td>\nNIPC: 514108614<\/td>\nPT514108614<\/td>\nRua da Guin\u00e9 N25 CV 2685336 Prior Velho – Loures,
\nPortugal<\/td>\n		Rua da Guin\u00e9 N25 CV 2685336 Prior Velho- Loures,
\nPortugal<\/td>\n<\/tr>\n
AUSTRIA <\/strong><\/td>\nCooltra Motos Austria GmbH<\/td>\n09 298\/7197<\/td>\nATU72553248<\/td>\nNeuer Markt 1 \/ 17 1,010 Wien<\/td>\nNeuer Markt 1 \/ 17 1,010 Wien<\/td>\n<\/tr>\n
CZECH <\/strong> REPUBLIC <\/strong><\/td>\nCOOLTRA MOTOS CZECH REPUBLIC S.R.O.<\/td>\n07615043<\/td>\nCZ07615043<\/td>\nANTALA STASKA 1859\/34 – 14000 PRAHA (CZECH REPUBLIC)<\/td>\nANTALA STASKA 1859\/34 – 14000 PRAHA (CZECH REPUBLIC)<\/td>\n<\/tr>\n
POLAND <\/strong><\/td>\nCOOLTRA MOTOS POLAND Szoo<\/td>\n\u00a0PL70110690 51<\/td>\nPL7011069051<\/td>\n\u00a0Biuro Kamienica, Marsza\u0142ko wska 58<\/td>\n\u00a0Biuro Kamienica, Marsza\u0142ko wska 58<\/td>\n<\/tr>\n
GERMANY <\/strong><\/td>\nCOOLTRA MOTOS DEUTSCHLA ND GmbH<\/td>\nSteuernum mer (StNr.) 5105\/5808\/ 5811<\/td>\n\u00a0DE355650307<\/td>\nTheodorstr. 105 40472 D\u00fcsseldorf<\/td>\nTheodorstr. 105 40472 D\u00fcsseldorf<\/td>\n<\/tr>\n
BELGIUM <\/strong>
\n\u00a0<\/strong><\/td>\n		COOLTRA MOTOS BELGIUM SRL<\/td>\n1007457341<\/td>\nBE1007457341<\/td>\nQuellinstra at 49, 2018 Antwerpen<\/td>\nQuellinstra at 49, 2018, Antwerpen<\/td>\n<\/tr>\n
FELYX BELGIUM B.V.<\/td>\n0720798585<\/td>\nBE0720798585<\/td>\nRue des V\u00e9t\u00e9rinaires 42A ,1070 Anderlecht. Module B1-
\n100-01a<\/td>\n		Rue des V\u00e9t\u00e9rinaires 42A ,1070 Anderlecht. Module B1-
\n100-01a<\/td>\n<\/tr>\n
NETHERLANDS\u00a0 <\/strong>
\n\u00a0<\/strong><\/td>\n		COOLTRA MOTOS NETHERLAN DS B.V.<\/td>\n866744174<\/td>\n<\/td>\nJoan Muyskenw eg 22, 1096 CJ Amsterda m<\/td>\nJoan Muyskenw eg 22, 1096 CJ Amsterda m<\/td>\n<\/tr>\n
FELYX NETHERLAN DS B.V.<\/td>\n75469758<\/td>\nNL86029453 5B01<\/td>\nJoan Muyskenwe g 22, 1096 CJ Amsterdam<\/td>\nJoan Muyskenwe g 22, 1096 CJ Amsterdam<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00a0<\/strong><\/p>\n

This Privacy Policy applies to the processing of the User\u2019s data by Cooltra and its Local Subsidiaries.<\/p>\n

For each city in which Cooltra operates, the Service will be provided locally by a Cooltra Local Subsidiary, to which it will communicate the User’s data necessary for such provision and the corresponding invoicing. The Additional Privacy Terms and Conditions indicated in section G below shall apply to each Local Subsidiary.<\/p>\n

 <\/p>\n

Furthermore, in addition to this Privacy Policy, you may also consult the Terms and Conditions of Use available on the corresponding section of the website and app.<\/p>\n

\u00a0<\/strong><\/p>\n

Cooltra guarantees the protection of all the personal data provided by Users to Cooltra, to its Local Subsidiaries from the activation and during the<\/strong> use of the Service and<\/strong> pursuant to the provisions established in Applicable Data Protection Laws and, in particular, in REGULATION (EU) 2016\/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016:<\/p>\n

A. Files.<\/strong> All personal data provided by the User and\/or collected by Cooltra through the activation, registration and use of the Service shall be included in one or more files created and maintained under the responsibility of Cooltra,<\/p>\n

B. Data collected. <\/strong>Cooltra collects the following personal data:<\/p>\n

    \n
  1. REGISTRATION: during the registration as a user, Cooltra collects the following data: name, surname, e-mail, residence address, billing address, telephone, ID, ID or passport, driving license, debit\/credit card and selfie photo for identity verification.<\/li>\n
  2. USE OF THE SERVICE: during the use of the service by the user, Cooltra collects the following data: rental start date, time and place, rental end date, time and place and actions performed with the vehicle sensors (seat, bicycle rest, on\/off\/paused).<\/li>\n
  3. NOTIFICATIONS\/CLAIMS: any other specific data notified by the User during the course of the correspondence with Cooltra for the purpose of contacting and\/or resolving any claims with Cooltra.<\/li>\n<\/ol>\n


    \nConsent. By registering to use the service, the User authorises and consents to the processing of their personal data, in the terms indicated above, by marking the acceptance box located at the end of the User\u2019s Service registration. The User certifies that they are at least 18 years of age and therefore has the legal capacity required to give unequivocal consent in terms of the processing of their personal data and all in accordance with the provisions established in this Privacy Policy.<\/strong><\/p>\n

     <\/p>\n

    C. Purposes and legal legitimacy to process your information. <\/strong>Your personal data are collected for the following purposes:<\/p>\n

     <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    Purpose of processing<\/strong>\u00a0 Why do we collect your information?<\/strong><\/td>\nLawful basis\u00a0<\/strong>for processing your personal <\/strong>information<\/strong><\/td>\n<\/tr>\n
    Managing rental requests, providing the Customer with
    \nthe tools required to enjoy the Service<\/td>\n    		(1)\u00a0 Performance of the contract<\/p>\n

    (2)\u00a0 Express consent of the data subject<\/td>\n<\/tr>\n

    Registering as a website user or new customer<\/td>\n(1)\u00a0 Express consent of the data subject<\/p>\n

    (2)\u00a0 Performance of the contract<\/td>\n<\/tr>\n

    Managing our relationship with our customers, which
    \nincludes:(1) Notifying customers of any changes to our contract terms and conditions or policies (2) Request
    \ncustomers to complete a survey or to rate our products\/services.<\/td>\n    		(1)\u00a0 Performance of the contract<\/p>\n

    (2)\u00a0 Fulfilment of a legal obligation<\/p>\n

    (3)\u00a0 Consent of the data subject<\/td>\n<\/tr>\n

    Verify your identity: In order to enjoy our services,
    \nwhen registering for the service, you will have to provide a \u201cselfie\u201d so we can verify your ID document
    \nor passport or your driving licence.<\/td>\n    		(1)\u00a0 Performance of the contract<\/p>\n

    (2)\u00a0 Express consent of the data subject<\/td>\n<\/tr>\n

    To comply with legal, accounting, tax, administrative
    \nand contractual obligations related to the provision of the requested services.<\/td>\n    		\u00a0 Fulfilment of a legal obligation<\/td>\n<\/tr>\n
    To process the payment for the Service via the Service
    \npayment platform<\/td>\n    		\u00a01) Performance of the contract<\/p>\n

    (2) Express consent of the data subject<\/td>\n<\/tr>\n

    In order to prepare measures aimed at mitigating risk
    \nexposure in trade transactions, which involve identifying customers\/users, and their economic objective.<\/td>\n    		\u00a0In our own legitimate interest and that of third parties, for example, to ensure that customers will be able to pay.<\/td>\n<\/tr>\n
    To provide information to Users about the products and
    \nservices sold by Cooltra.<\/td>\n    		\u00a0\u00a0<\/sub>(1) Express consent of the data subject<\/td>\n<\/tr>\n
    To analyse, improve and optimise the use of the Service.
    \nAnd to have use of a device that enables information relating to the manner in which the motor vehicle
    \nis driven by drivers, and for video evidence in the event of claims.<\/td>\n    		(1)\u00a0 Express consent of the data subject<\/p>\n

    (2)\u00a0 Own legitimate interest<\/td>\n<\/tr>\n

    To prepare a motor vehicle GPS tracking system and the
    \nmeasures to protect the ownership of the Cooltra fleet, with the aim of protecting Cooltra against any
    \nacts performed by unlawful or fraudulent third parties.<\/td>\n    		(1)\u00a0 Express consent of the data subject<\/p>\n

    (2)\u00a0 Own legitimate interest<\/td>\n<\/tr>\n

    Resolve claims, incidents or queries through the
    \nchannels enabled for said purpose: Contact Form, Online Chat, email and customer service telephone line.<\/td>\n    		(1)\u00a0\u00a0 Consent of the data subject<\/p>\n

    (2)\u00a0\u00a0 Performance of the contract<\/td>\n<\/tr>\n

    For marketing purposes:<\/p>\n

    a) To provide Users with commercial information on offers and promotions launched by Cooltra, which may
    \nbe of interest to them by e-mail, SMS, WhatsApp or other means of communication (unless they have opted
    \nout by unsubscribing at the bottom of each commercial e-mail, by sending an e-mail to
    \nrgpd@cooltra.com,<\/u> gdpr@felyx.com under the subject \u201cunsubscribe to newsletter\u201d)<\/p>\n

    The sectors on which we can inform Users are the following: transport of all kinds, tourism and travel,
    \nrenewable energies, IT and new technologies, food, leisure, training and education, publishing, finance
    \nand credit, insurance, legal assistance,<\/p>\n

    telecommunications, automotive, FMCG, health, personal care, electronics, water, energy, textiles and
    \nNGOs.<\/p>\n

    We may also send you this information via push notifications if you have activated them on your device
    \n(to unsubscribe you must do this through your mobile application settings).<\/p>\n

    Therefore, please note that this data processing involves the analysis of your user profile to determine
    \nwhat your preferences are and therefore which products and services may be most suitable for you when
    \nsending you information.<\/p>\n

    b) This purpose includes the processing of your data for, primarily:<\/p>\n

    To personalise the services we offer you and to be able to make recommendations to you based on your
    \ninteraction with us through the app (via pop-up messages, push notifications or messages displayed from
    \nthe message centre in your profile) and analysis of your user profile.<\/td>\n

    		(1) Express consent of the data subject<\/p>\n

    (2) Own legitimate interest (provided\u00a0you have not expressed your wish to\u00a0stop receiving communications, ‘optout’).\u00a0In order to provide you with personalised\u00a0information or services on our app and to\u00a0commit to data improvement, we\u00a0consider that we have a legitimate\u00a0interest in profiling the information we\u00a0have about you (such as your browsing, preferences or booking history) and the\u00a0personal data you have provided us with\u00a0such as age range, language, etc. as we\u00a0understand that the processing of this\u00a0data is also beneficial to you because it improves your user experience and\u00a0access information based on your\u00a0preferences.<\/td>\n<\/tr>\n

    To carry out the necessary commercial and administrative
    \nprocedures with the users of the website.<\/td>\n    		(1)\u00a0\u00a0 Consent of the data subject<\/p>\n

    (2)\u00a0\u00a0 Performance of the contract<\/td>\n<\/tr>\n

    Managing requests for motorbike rental, purchase,
    \naccessories, booking of excursions, tours, guided tours, rental of mopeds, bicycles and electric
    \nbicycles.<\/td>\n    		(1)\u00a0 Express consent of the data subject<\/p>\n

    (2)\u00a0 Performance of the contract<\/td>\n<\/tr>\n

    To process payments through the Website’s own Online
    \nStore.<\/td>\n    		(1)\u00a0 Express consent of the data subject<\/p>\n

    (2)\u00a0 Performance of the contract<\/td>\n<\/tr>\n

    Provide services and\/or services contracted or signed by
    \nthe User.<\/td>\n    		(1)\u00a0 Express consent of the data subject<\/p>\n

    (2)\u00a0 Performance of the contract<\/td>\n<\/tr>\n

    Managing our relationship with our customers, which includes:<\/p>\n

    1)\u00a0 Notifying them of changes, important developments relating to the privacy policy, legal
    \nnotice or cookies policy.<\/p>\n

    2) Request customers to complete a customer satisfaction survey or to rate our
    \nproducts\/services.<\/td>\n

    		(1)\u00a0 Performance of the contract<\/p>\n

    (2)\u00a0 Fulfilment of a legal obligation<\/p>\n

    (3) Own legitimate interest (to update our records and know the opinion of our customers regarding our products\/services). \u00a0\u00a0\u00a0 <\/sub><\/td>\n<\/tr>\n

    In order to improve our Service, profiling and usage
    \nanalysis will be carried out based on the user’s booking history. In addition, analytical data will be
    \nused to improve the web browsing\/app usage experience, implement marketing strategies and optimise
    \nrecruitment processes through the use of cookies. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/sub><\/td>\n    		(1) Own legitimate interest<\/p>\n

    (2) Consent of the data subject (e.g. by accepting the use of analytical cookies).
    \n<\/sub><\/td>\n<\/tr>\n

    Manage and protect our business and our website. This
    \nincludes identifying browsing issues, data analysis, website\/app tests, etc. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/sub><\/td>\n    		(1) Fulfilment of a legal obligation<\/p>\n

    (2) Own legitimate interest (overseeing our company, protecting our networks, preventing fraud, etc.) \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/sub><\/td>\n<\/tr>\n

    Carrying out promotional actions. By participating in any
    \npromotional action \u00a0(promotions, contests or giveaways offered by the Cooltra Group), you authorize us
    \nto process the data you provide depending on each promotional action and we can communicate them through
    \nvarious media such as social networks. For each promotional action you participate in you will have
    \navailable the legal bases where we will provide you with more detailed information about the processing
    \nof your data. \u00a0\u00a0 <\/sub><\/td>\n    		\u00a0(1) Consent of the data subject<\/td>\n<\/tr>\n
    Managing user interactions on our social networks
    \n<\/sub><\/td>\n    		(1) Compliance with a legal obligation (e.g. to remove offensive, racist, profane or abusive comments; to maintain an atmosphere of respect and integration, to preserve the privacy of minors, etc.).<\/p>\n

    (2) Own legitimate interest (when we remove third-party advertising from our networks, for example). \u00a0 <\/sub><\/td>\n<\/tr>\n

    Providing information to authorities or as a result of a court
    \norder. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/sub><\/td>\n    		Fulfilment of a legal obligation<\/td>\n<\/tr>\n
    Improve the security of our physical facilities<\/p>\n

    (installation of CCTV cameras\/video surveillance),<\/td>\n

    		In legitimate interest and in the interest of third parties. For example, to identify the commission of an act harmful to our employees or customers.
    \n<\/sub><\/td>\n<\/tr>\n
    Credit check through external agencies \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/sub><\/td>\nIn our own legitimate interest and that of third parties, for example, to ensure that customers will be able to pay \u00a0\u00a0\u00a0 <\/sub><\/td>\n<\/tr>\n
    Follow-up of procedures for dispute resolution in line with the
    \nEuropean Commission, in particular under the ODR platform:http:\/\/ec.europa.eu\/consumers\/odr\/<\/a><\/td>\n    		Fulfilment of a legal obligation<\/td>\n<\/tr>\n
    Follow-up of user claims and procedures before Consumer Agencies
    \n(registration with identification key)<\/td>\n<\/tr>\n
    Cooltra City Services (bike sharing) for local councils<\/td>\n\u00a0\u00a0<\/sub>(1) Performance of the contract<\/td>\n<\/tr>\n
    If the user uses the additional service to store their credit card
    \ndetails, or if said card has expired or the details have changed, should the user\u2019s credit card issuing
    \nbank offer an update service for the account associated with the card, and if the user has given said
    \nbank their permission, Cooltra may obtain the updated information in order to minimise the risk of
    \npayments with the credit card being rejected if the card expires or the details change. Cooltra will
    \nreceive the updated credit card details in accordance with the prior authorization you have given to the
    \nissuing bank.<\/td>\n    		(1) Consent of the data subject to their Bank<\/p>\n

    (2) Performance of a contract (so that Cooltra can provide the service).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

     <\/p>\n

    Cooltra shall not use the personal data made available by the User\/Customer to provide services other than those mentioned or, if applicable, for its own use or other than the use authorised by the owner of said data. Users may revoke their consent at any given time by sending a written notice with the subject \u201cWithdrawal\u201d to rgpd@cooltra.com\/ gdpr@felyx.com, or by unsubscribing via the app. In regards to commercial email communications, you may also unsubscribe at the bottom of each commercial email. To unsubscribe from push notifications, you will need to do so through your mobile application settings. By cancelling them, all push notifications will be stopped including marketing, service notifications from the Cooltra app, as well as personalised offers and promotions from Cooltra to your device.<\/p>\n

    Cooltra shall not employ SPAM tactics, therefore, they shall not send commercial emails that have not been previously requested or authorised by the User. Accordingly, in all correspondence received from Cooltra, the user shall be able to expressly choose not to receive our correspondence.<\/p>\n

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    D. Cancellation of User Account.<\/strong> The user may, at any given time, delete their account and the data associated with the same. In these cases, Cooltra undertakes not to use said information other than for the retention obligations imposed by Data Protection Laws. The user may also cancel their payment services at any given time, without cancelling their user account. The cancellation of the payment services and the account cancellation, as well as the cancellation of the Newsletter, or push notifications, are independent cancellation processes, with each having a specific procedure enabled for said purpose.<\/p>\n

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    E. Data retention.<\/strong> Cooltra shall retain the user\u2019s data for use exclusively for the duration of the contractual relationship. The duration of the relationship is indefinite. As established in section D, once the user cancels the user account, Cooltra agrees not to use said information other than for retention obligations imposed by Data Protection Laws. Therefore, Cooltra reserves your personal data, adopting technical and organisational measures, to prevent their processing, including their visualisation, except for the purpose of making the data available to judges and courts, the Public Prosecutor’s Office or the competent Public Administrations, in particular the data protection authorities, for the enforcement of possible liabilities arising from the processing and only for the period of limitation of the same (depending on the type of liability and the country of origin of the user). After this period Cooltra will destroy the data. The blocked data may not be processed for any purpose other than that indicated in the previous section.<\/p>\n

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    \u2013 Data retention periods <\/strong><\/p>\n

    You are hereby informed that our data retention policies conform to the periods established by legal responsibilities in terms of prescription based on the country of origin, and in all cases, data shall be definitively destroyed once the legally required period has prescribed. For more information on how long we keep your personal data, please send us an email to rgpd@cooltra.com<\/u>, gdpr@felyx.com<\/u> .<\/p>\n

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    F. Confidentiality.<\/strong> Cooltra agrees to keep strictly private and confidential and not to disclose all private and personal information we may access. The technical and organisational measures established in the data protection regulation have been implemented by Cooltra, based on the type of data being processes at any given time. In the collection and processing of personal data, the appropriate security measures have been implemented, in order to avoid the loss, unauthorised access or handling of the same, pursuant to the provisions established in the abovementioned regulation. In accordance with the provisions established in REGULATION (EU) 2016\/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 and all other applicable Data Protection regulations, Cooltra as the party responsible for the files, hereby informs users that the personal data provided by users during their relationship with our company, including their email address and any personal data we may access during the established relationship, shall be processed in one or more of the files in accordance with the provisions established in existing laws.<\/p>\n

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    G. Assignments: <\/strong>Cooltra shall assign User data indicated in section (B) to:<\/p>\n